Contact Us

Contact Ufo9 Casino Support

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Primary Contact Channels

• Official website: https://ufo9-aussie.com
• Customer support (primary): [email protected]
• General information: [email protected]
• Sales enquiries: [email protected]
• Press & media: [email protected]
• Careers / HR: [email protected]

Note: Phone numbers, registered office address and mailing address for the operator of Ufo9 Casino (operated via the official domain ufo9-aussie.com) are not publicly specified as at 2026. All routine communication should therefore be initiated via email or the contact form below. Where required by law, full corporate and licensing details are made available within the Terms & Conditions and on request from support.

Licensing and Regulatory Information

Ufo9 Casino is operated via the official site ufo9-aussie.com under a remote gaming sublicense issued in Curaçao.

• Licensing jurisdiction: Curaçao (remote gaming)
• Sublicense holder: Antillephone N.V. (sublicense regime)
• Illustrative license number: 8048/JAZ2019-0XX (exact suffix may vary across mirror domains)
• Type of activity: online gaming / casino operations
• Validity: treated as active and extended at least through 2026, subject to continued compliance by the license holder.

Verification notice: Public validation tools for some Curaçao licenses and Antillephone N.V. seals may be temporarily unavailable, non-dynamic or linked to legacy mirror domains. If you wish to verify the current licensing status for Ufo9 Casino as operated through ufo9-aussie.com, please contact [email protected] or [email protected] for the most recent information and relevant links.

Jurisdiction and Australian Player Information

• Operating structure: Ufo9 Casino is an offshore online casino service targeting players located in Australia but operated by a Curaçao-registered entity under an Antillephone N.V. sublicense. A related Cyprus-based holding or payment-processing entity may be used for certain fiat and PayID transactions; specific corporate names may vary and are not fully specified here.
• Australian regulatory status: The service is not licensed by any Australian state or territory regulator and is not authorised by the Australian Communications and Media Authority (ACMA). It operates under foreign (Curaçao) law and licensing. This means that Australian players may have limited access to domestic dispute resolution mechanisms and statutory protections that apply to locally licensed operators.
• Player responsibility: Before using Ufo9 Casino via ufo9-aussie.com, players located in Australia should ensure that they understand and comply with any laws applicable to them, including prohibitions or restrictions on interactive gambling. If you are unsure, you should seek independent legal advice in your jurisdiction.

Using the Contact Form

1. Mandatory fields: Please provide a valid email address or messenger contact in the "E-mail / Messenger" field, and a clear description of your question, complaint, or request in the "Message" field. This information is necessary for us to understand your issue and to respond.
2. Information to include: For account-related matters, you should (without sharing your password or full payment card details) specify:
   • your account username or registered email address;
   • the date and approximate time of the issue;
   • relevant transaction or game identifiers, if available;
   • any error messages or screenshots (described in text if you cannot attach files).
3. Response times: While Ufo9 Casino aims to respond to most queries within one business day, complex matters (for example, payment investigations, verification checks and disputes) may reasonably require more time. In such cases, support will inform you of any material delays.

Complaints and Dispute Handling

1. Internal complaint procedure: If you wish to raise a complaint about any aspect of the services offered through ufo9-aussie.com, you should first contact customer support at [email protected] or via the contact form below. Clearly mark your message as a "Complaint" and provide all relevant details. The operator will review your complaint in good faith and aims to provide a reasoned response within a reasonable timeframe.
2. Escalation: If, after receiving a final response from support, you believe your complaint has not been properly addressed, you may request further escalation within the operator's organisation. Details of any applicable external alternative dispute resolution (ADR) or regulator contact, if available for the specific Curaçao license under which Ufo9 Casino operates, can be requested from support and may change from time to time through 2026.
3. Jurisdictional limitations: Because Ufo9 Casino is not locally licensed in Australia, Australian players may not be able to access local gambling ombudsman schemes or lodge regulatory complaints with ACMA in the same way they could for domestically licensed services. Any legal dispute may ultimately be governed by the laws and courts of the operator's primary jurisdiction as described in the Terms & Conditions.

Responsible Gambling and Urgent Help

• Account-related limits: For help with setting deposit limits, cooling-off periods or self-exclusion on Ufo9 Casino, you can contact [email protected] or use the contact form, specifying "Responsible Gambling" in your message.
• Independent support in Australia: If you are in Australia and concerned about your gambling, you should also contact local specialist services, such as:
  • Gambling Help Online: www.gamblinghelponline.org.au
  • National or state-based gambling help lines, which typically operate 24/7 and can provide confidential counselling and referral.
• Emergency situations: The contact form and email addresses listed on ufo9-aussie.com must not be used for emergencies. If you feel at immediate risk of harm, you must contact local emergency services or crisis support organisations in Australia without delay.

Data Protection and Privacy

• Use of your contact details: When you contact Ufo9 Casino via ufo9-aussie.com (including through this form or by email), your personal data will be processed for the purposes of handling your enquiry, managing your account (where applicable), complying with legal obligations such as anti-money-laundering and responsible gambling duties, and improving our services.
• Cross-border processing: Because the operator is based outside Australia and may use group entities or processors (including within the European Union or other jurisdictions such as Cyprus) for payments and support, your data may be transferred internationally in accordance with the Privacy Policy published on ufo9-aussie.com.
• Further information: For detailed information about how your data is collected, stored and used, and about your rights of access, correction and complaint, please consult the Privacy Policy on ufo9-aussie.com or contact [email protected].

Regional compliance note (Australia): The information on this contact page is provided for players and other users who choose to interact with Ufo9 Casino via its official domain ufo9-aussie.com. Nothing here should be interpreted as a statement that Ufo9 Casino is licensed or authorised in Australia. By contacting us, you acknowledge that your enquiry may be handled by entities located outside Australia, under foreign licensing and regulatory frameworks, and that the primary regulatory oversight is provided by the Curaçao authorities and Antillephone N.V. as the sublicense issuer, subject to any changes or reforms continuing through 2026.