Responsible Gaming

Responsible gaming at Ufo9 Casino, operated via the official website ufo9-aussie.com, means approaching online casino entertainment in a conscious, informed and controlled way. Gambling should always remain a form of leisure, never a way to solve financial problems or cope with emotional distress. Our objective is to provide clear information about risks, practical tools to manage your play, and access to independent support so that you can make your own decisions with full awareness. If your gambling stops being fun or you are worried about your behaviour, our support team is available to help you understand the options for limits, breaks or self-exclusion and will treat your concerns confidentially and respectfully.

Risk Awareness

Online gambling involves financial and psychological risks. In the Australian context, problem gambling can develop gradually and may be harder to detect when play occurs on offshore sites such as ufo9-aussie.com. Being aware of early signs of risk is a key protective factor and aligns with recognised harm-minimisation standards applied in many regulated jurisdictions.

Common signs of problematic gambling behaviour

• Loss of control: Frequently gambling longer than planned, increasing stakes to "chase" previous losses, or attempting to recover losses immediately after a losing session.
• Preoccupation with gambling: Thinking about bets, strategies or past games when engaged in work, study or family time, or feeling restless or irritable when not able to play.
• Financial impact: Using money needed for rent, bills, food or debts to gamble; borrowing from friends, family, payday lenders or using credit cards to continue playing.
• Emotional distress: Feeling guilt, shame, anxiety, depressed mood or sleep problems related to gambling; hiding the extent of play from others.
• Social and work problems: Conflict with partners or family over gambling, neglecting responsibilities, missing work or study due to play or gambling-related fatigue.

Self-assessment checklist

The following statements are not a diagnosis, but can help you reflect on your behaviour. Consider whether, in the last 12 months, any of these statements often apply to you:

• I spend more time or money on Ufo9 Casino than I originally intend.
• I have tried to cut down or stop gambling but found it difficult to do so.
• I sometimes gamble with money that was meant for other essential expenses.
• I feel the need to increase my bet size to experience the same level of excitement.
• I feel stressed, guilty or defensive when someone asks about my gambling.
• I have lied to family members, friends or colleagues about how much I gamble or lose.
• I rely on "a big win" to solve financial or personal problems.

If you recognise yourself in several of these statements, we strongly encourage you to use our limit tools, consider a break or self-exclusion, and contact an independent Australian gambling help service listed below.

Limits & Tools

Ufo9 Casino, through ufo9-aussie.com, provides account-based tools to help you control your gambling activity. These tools are preventive measures and should be configured before problems arise; however, they remain available at any time. Once a limit is set and confirmed, we may not be able to immediately remove or relax it in order to protect you from impulsive decisions.

Deposit limits

You can configure daily, weekly and monthly deposit limits in your personal account. These limits restrict the maximum amount of money you can add to your casino balance during a specified period and are an important harm-minimisation measure used internationally.

1. Accessing the limits area: Log in to your ufo9-aussie.com account and open the My Account or Responsible Gaming section (wording may vary). Select the Deposit Limits or similar option.
2. Choosing the period: You may usually choose between:
   • Daily limit (e.g., maximum AUD 100 per 24 hours)
   • Weekly limit (e.g., maximum AUD 300 between Monday - Sunday)
   • Monthly limit (e.g., maximum AUD 1,000 per calendar month)
3. Entering the amount: Type the maximum amount you are willing and able to afford for each period. We recommend using conservative figures that do not impact your essential living expenses.
4. Confirmation and changes: After confirming, the new limit becomes effective immediately or as specified on-screen. Decreasing a limit usually takes effect straight away. Increasing or removing a limit may be subject to a cooling-off period (for example, 24 hours or more) during which you can reconsider your decision.

Regional compliance note: While Ufo9 Casino operates under a Curaçao licence (Antillephone N.V., sublicense no. 8048/JAZ2019-0XX treated as active at least through 2026), these limit tools follow recognised safer-gambling practices relevant to Australian players.

Time and session management

• Session timers: Within the Responsible Gaming or Play Settings area of your account, you may enable on-screen reminders that appear after a defined period (for example every 30, 60 or 120 minutes). These messages summarise how long you have been playing and may show your net result for the session.
• Reality checks: When a reality check appears, you may be asked to confirm whether you wish to continue or log out. We strongly encourage you to use this moment to assess whether you are tired, emotional or chasing losses, and to stop if you feel your judgement is impaired.

Short breaks ("Time-Out")

If you believe a short pause would be helpful, but you are not yet ready for longer self-exclusion, you can activate a temporary break (Time-Out). This type of break is generally for 24 to 72 hours.

1. Initiating Time-Out: Log in and go to My Account > Responsible Gaming > Time-Out (or similarly named section). If you cannot locate it, contact support via [email protected].
2. Selecting duration: Choose a period such as:
   • 24-hour break
   • 48-hour break
   • 72-hour break
3. Effect of Time-Out: During this period, you will not be able to place bets or make deposits. In some cases you may still be able to log in solely to check your account balance or pending withdrawals, but game access will be restricted.
4. Completion: Once the selected period expires, access is automatically restored. Time-Outs generally cannot be cancelled early to protect you from impulsive decisions.

Self-Exclusion

Self-exclusion is a stronger protective measure for players who feel that their gambling is or may become harmful. By activating self-exclusion, you enter into an agreement with Ufo9 Casino, via ufo9-aussie.com, that we will block your access for a specified minimum period. This measure is designed to prevent further gambling, even if you feel an urge to resume.

Types and duration of self-exclusion

• Temporary self-exclusion: Usually for a minimum of 6 months and may extend to 1, 2 or 5 years. During this period you cannot access games or make deposits.
• Permanent / lifetime self-exclusion: An indefinite block. Requests to reopen an account after a lifetime exclusion, if permitted at all, would be considered only after a substantial period and subject to rigorous review. In many cases, such accounts remain closed permanently.

How to request self-exclusion

1. Account menu: While logged in, open My Account and navigate to Responsible Gaming or directly to the Self-Exclusion section.
2. Selecting the period: Choose from available options (for example, 6 months, 1 year, 5 years or lifetime). Carefully consider your current situation, debts, emotional state and advice from professionals or family.
3. Confirmation: You may be asked to confirm that you understand the consequences of self-exclusion and that the decision is voluntary. Once confirmed, the exclusion takes effect as soon as technically feasible and usually immediately.
4. Via support: If you are unable to access your account settings, you may email [email protected] from your registered address, clearly stating "Self-Exclusion" in the subject and indicating the desired duration. Our team may request additional information to verify your identity and process the request.

Consequences of self-exclusion

• Account access: You will not be able to log in to your player account for gameplay purposes or make further deposits. Any attempt to create new accounts may lead to closure of such accounts when detected.
• Marketing communications: We will take reasonable steps to stop sending you promotional materials related to gambling for the duration of the exclusion, subject to technical constraints and the accuracy of the contact details you provided.
• Balance and withdrawals: Depending on the timing of your request and applicable terms, remaining real-money balances may be withdrawn subject to standard verification and anti-fraud procedures. Bonus funds and unfinished wagering may be forfeited according to the bonus terms in force at the time. Where legally required or appropriate under responsible gambling principles, we may review your account for refunds of recent deposits.
• Irreversibility: Self-exclusion generally cannot be lifted before the selected period ends. Once the term has expired, any request to reopen the account is subject to a cooling-off period and internal risk checks, and may be refused if we believe continued exclusion is in your best interest.

Support during self-exclusion

Self-exclusion is most effective when combined with external support. We strongly recommend contacting professional Australian services listed below, seeking advice from a counsellor, and considering installing blocking software on all devices you use to access gambling sites.

Support Resources

Ufo9 Casino encourages all players, especially those based in Australia, to rely on independent, confidential support services. The following organisations are not operated by us. They provide free or low-cost assistance, and can offer specialised help beyond what an offshore operator licensed in Curaçao is able to provide.

Local support for players in Australia

• Gambling Help Online (National)
  Phone: 1800 858 858 (free call from within Australia)
  Website: www.gamblinghelponline.org.au
  Hours: 24 hours a day, 7 days a week (phone and online counselling).
  Languages: English, with access to interpreter services for many other languages via the Translating and Interpreting Service.
• Lifeline Australia (for crisis or suicidal thoughts, not gambling-specific but relevant for severe distress)
  Phone: 13 11 14 (within Australia)
  Website: www.lifeline.org.au
  Hours: 24/7 crisis support and chat (check website for digital service hours).
  Languages: English; interpreter services available.
• State-based gambling help services
  Each Australian state and territory funds dedicated gambling help lines and counselling (for example, NSW Gambling Help, Victorian Gambling & Counselling Service, Queensland GamblingHelp). Details and local contacts are listed on Gambling Help Online's website.
  Confidentiality: These services are independent of Ufo9 Casino and contact with them is not shared with us.

International support organisations

National self-exclusion schemes (examples)

Ufo9 Casino is licensed in Curaçao and is not directly connected to national self-exclusion registers in other countries. However, if you reside or spend time in those jurisdictions, you may consider:

• United Kingdom - GAMSTOP
  Website: www.gamstop.co.uk
  Allows residents of Great Britain to self-exclude from all participating UK-licensed online gambling operators.
• Spain - General Registry of Interdictions on Access to Gambling (RGIAJ)
  Information: via the Directorate General for the Regulation of Gambling (DGOJ).
  Enables individuals to block access to licensed gambling activities in Spain.
• Other EU schemes: Some EU Member States operate their own national self-exclusion systems, details of which are usually available on the websites of national gambling regulators.

Blocking and filtering software

In addition to site-based measures at ufo9-aussie.com, you can limit access to gambling content across your devices using specialised applications:

• Gamban - Software that blocks access to a wide range of online gambling sites and apps.
  Website: www.gamban.com
• BetBlocker - Free blocking tool that allows you to set a restriction period for gambling websites.
  Website: www.betblocker.org
• Built-in device controls - Many smartphones, tablets and routers include parental controls or content filters that can block gambling websites via category filters or custom blacklists.

Family and affected others - support and confidentiality

Family members, partners and close friends impacted by someone's gambling can access support without the gambler's consent. Organisations like Gambling Help Online and GamAnon (linked through Gamblers Anonymous) provide counselling and peer groups for affected others. Any contact you make with these services is confidential and is not reported to Ufo9 Casino or ufo9-aussie.com. Where you contact us directly about a third party, our ability to intervene is limited by privacy and data protection obligations, but we will provide general guidance and information on available tools.

Help for Family

Problem gambling often affects partners, children, parents and close friends. If you are worried about someone who gambles on Ufo9 Casino or other sites, it is important to protect your own wellbeing and to approach the situation carefully and respectfully.

How to start the conversation

• Choose an appropriate moment: Talk when the person is calm, not in the middle of play or immediately after significant losses or arguments.
• Use non-judgmental language: Focus on your feelings and observations ("I'm worried about how much time you spend gambling") rather than accusations ("You are wasting all our money").
• Refer to specific impacts: Mention concrete examples, such as missed bills, secrecy, or emotional withdrawal, and how they affect you and the family.
• Encourage, do not control: Offer to help them explore support options and safer-gambling tools, but recognise that the decision to change ultimately rests with them.

Family support resources (forums, chats, groups)

• Gambling Help Online - For Families & Friends
  Website: Dedicated section for affected others, including forums and information for partners and relatives in Australia.
• GamAnon (linked with Gamblers Anonymous)
  Website: www.gam-anon.org
  Offers meeting information and resources for families and friends of problem gamblers.
• Online peer support forums: International forums hosted by organisations such as Gambling Therapy provide dedicated areas for affected family members to share experiences, coping strategies and emotional support.

Recommended next steps for families

1. Seek professional advice: Contact Gambling Help Online or a local gambling counselling service for confidential guidance tailored to your situation. Many provide free telephone or online counselling.
2. Consider mental health support: Where gambling behaviour is associated with anxiety, depression, domestic conflict or thoughts of self-harm, consulting a registered psychologist, psychotherapist or general practitioner is strongly advised.
3. Protect family finances: Review joint bank accounts, credit cards and shared bills. Consider setting separate accounts, limits on credit products, and seeking independent financial counselling when appropriate.
4. Emergency and crisis contacts: In cases of immediate risk of harm, contact emergency services in Australia (000) or Lifeline on 13 11 14. These services can provide crisis support that extends beyond gambling.

Operator's Commitment

Ufo9 Casino, operated through ufo9-aussie.com under a Curaçao eGaming sublicense (Antillephone N.V., number 8048/JAZ2019-0XX, treated as active through at least 2026), recognises the importance of responsible gambling for Australian players and for all users of our services. Although we are an offshore operator and do not hold an Australian state or territory licence, we endeavour to implement harm-minimisation measures consistent with recognised industry standards.

Internal monitoring and risk checks

• Behavioural analysis: We may conduct automated and manual reviews of account activity, including deposit patterns, bet size escalation, frequency and duration of play, repeated attempts to deposit after declines, and use of multiple payment methods, to identify markers of potential gambling-related harm.
• Limits and tool usage: Our systems may check whether players who exhibit high-risk patterns have configured deposit or session limits, Time-Outs or self-exclusion, and may prompt them with information about these tools.
• Age and identity controls: In accordance with our licence obligations, we apply verification procedures designed to prevent under-age gambling and to ensure that accounts are held in the name of the actual player. Where verification is incomplete, we may restrict or suspend access.

When we may contact you

Subject to applicable laws and data protection rules, our responsible gaming or customer support team may initiate contact with you when:

• We detect patterns strongly associated with problem gambling (for example, sudden large increases in deposits, repeated attempts to reverse withdrawals, or play extending for unusually long periods without breaks).
• You request self-exclusion, repeatedly adjust limits upwards, or express concerns about your own gambling behaviour in communications with us.
• We receive credible information suggesting that your account is being used in a way that may indicate gambling-related harm or financial vulnerability.

Such contact may include emails or account messages reminding you of available limits, suggesting a break, or, where appropriate, informing you that certain restrictions have been applied to your account. We do not provide therapeutic advice but can signpost you to independent services. Our staff are trained to handle responsible-gambling queries respectfully and confidentially.

Limitations of our role

While we take reasonable steps to promote safer gambling, no system can fully prevent harm where players choose not to use available tools or where information provided is incomplete or inaccurate. Our tools and procedures are designed as support mechanisms and do not replace professional counselling, medical treatment or financial advice. By using ufo9-aussie.com, you acknowledge that you remain responsible for your gambling decisions and for seeking independent help when required.

Updates

Ufo9 Casino may update this Responsible Gaming page from time to time to reflect changes in legal requirements, licensing conditions, industry best practices or internal policies. Changes may also be made to clarify existing provisions or to describe new responsible-gambling tools available on ufo9-aussie.com.

How you will be notified

• Website notifications: Significant updates may be highlighted through banners, pop-up messages or notices within the Responsible Gaming or Terms & Conditions sections of the site.
• E-mail communication: Where required or appropriate, we may send an email to the address registered to your account summarising key changes, particularly if they materially affect your rights or obligations.
• Version and date: We encourage you to review this page regularly. Your continued use of ufo9-aussie.com after updates take effect constitutes acceptance of the revised information.

Last updated: 06 November 2025 (applicable and intended to remain in force through at least 2026, subject to further updates.

Contact & Feedback

If you have questions about responsible gaming, wish to provide feedback or need assistance with setting limits, Time-Outs or self-exclusion on Ufo9 Casino via ufo9-aussie.com, you can contact us using the details below.

Responsible Gaming contact details

• E-mail (primary - support): [email protected]
• E-mail (general information): [email protected]
• Telephone: A dedicated phone line for responsible gaming matters is not specified at this time. Please contact us via email and we will inform you if a telephone option becomes available.

Feedback and self-control requests

You may submit requests such as:

• Activation or adjustment of deposit, loss or session limits;
• Requests for Time-Outs or self-exclusion (temporary or permanent);
• Questions about how our tools work, or concerns about your own gambling behaviour;
• Feedback on how we can improve our responsible-gambling measures.

When contacting us, please:

• Use the email address registered to your account;
• Include your full name, username and date of birth solely for verification purposes;
• State clearly what type of support or restriction you are requesting (for example, "6-month self-exclusion" or "reduce daily deposit limit to AUD 50").

If an online feedback form becomes available on https://ufo9-aussie.com, a link will be provided within the Responsible Gaming or Contact Us section. Until then, email is the primary channel for responsible-gaming enquiries. All communications are handled in accordance with our privacy and data-protection obligations and are treated with strict confidentiality, subject to any legal reporting duties that may apply.