Terms & Conditions

These Terms govern your relationship with the online gaming services made available via https://ufo9-aussie.com (the "Website") operated on behalf of Ufo9 Casino. By accessing or using the Website or opening an account, you agree to be bound by these Terms. These Terms are effective from 1 January 2026 and replace all previous versions for Australian-facing operations of Ufo9 Casino.

Definitions

In these Terms, unless the context requires otherwise:

• "Website" means the site located at https://ufo9-aussie.com, including all subdomains, mobile versions and related services.
• "Brand" or "Ufo9 Casino" means the online casino brand promoted via the Website for Australian players as "Ufo9 Casino".
• "Operator" means the Curaçao-registered entity operating the Website under a sublicense from Antillephone N.V. (license reference including 8048/JAZ2019-0XX), together with any affiliated Cyprus-based holding or payment processor engaged to process payments for the Brand.
• "User" or "Player" or "you" means any natural person accessing the Website, creating an account, or placing a Bet.
• "Account" means the registered user account created on the Website for the purpose of real-money or bonus play.
• "Services" means all remote gaming and ancillary services provided via the Website, including casino games, live dealer games, promotions, account facilities and payment processing.
• "Game" means any casino, slot, table, live dealer, instant win, or similar game made available on the Website.
• "Bet" or "Wager" means any monetary stake or equivalent bonus stake placed by you on a Game.
• "Real Money Balance" means funds you have deposited and that are not subject to active wagering requirements.
• "Bonus Balance" means any promotional funds, free spins, cashback, or other incentive credited to your Account subject to specific terms and wagering requirements.
• "Bonus" means any offer, promotion, reward, free spins, match bonus, cashback, tournament prize, or loyalty reward made available to you by the Operator.
• "Wagering Requirements" means the minimum amount you must wager using Bonus funds or winnings derived from a Bonus before such funds are converted to withdrawable Real Money Balance.
• "Restricted Jurisdiction" means any country or territory where use of the Services may be illegal or is prohibited by the Operator. For the avoidance of doubt, the Operator targets Australian players on an offshore basis but is licensed in Curaçao, not in Australia.
• "KYC" (Know Your Customer) means the identity verification process, including any anti-money laundering (AML) or counter-terrorism financing (CTF) checks.
• "Chargeback" means a reversal of a payment initiated by you or your payment provider.
• "Business Day" means any day other than Saturday, Sunday, or public holidays in Curaçao or Cyprus.

Account Registration

Eligibility and Age Requirements

• Minimum age: You may only register and use an Account if you are at least 18 years old and legally permitted to gamble in your place of residence. By registering, you confirm that:
  • you are 18+; and
  • you are not accessing the Website from a jurisdiction where online gambling is prohibited.
• Australian users: Ufo9 Casino is offered on an offshore basis to Australian residents. It is your responsibility to ensure that using the Services does not breach any laws applicable to you in Australia (including state and territory laws) or elsewhere.

Account Creation Process

1. Registration: To open an Account, you must complete the online registration form, providing:
   • full legal name;
   • date of birth;
   • current residential address;
   • valid email address and preferred contact details; and
   • a unique username and password.
2. Email verification: After submitting the registration form, you may be required to verify your email address by clicking an activation link sent to the email you provided. The Operator may restrict or suspend access until verification is completed.
3. KYC and identity checks: At registration and at any time thereafter, the Operator may request:
   • a government-issued photo ID (passport, driver licence);
   • proof of address (utility bill, bank statement issued within the last 3 months);
   • proof of payment method ownership (redacted card screenshot, e-wallet proof); and
   • additional documentation or video verification where required for AML/CTF compliance.
   Failure to provide accurate and complete KYC documents may result in suspension, closure of your Account, and withholding of funds in accordance with applicable law and these Terms.

User Obligations

• Accuracy of information: You must ensure that all information you provide is true, complete and up to date. You must promptly update your Account details upon any change. Use of false or third-party information, or identity impersonation, is strictly prohibited.
• Single account policy: You may hold only one Account for Ufo9 Casino. Duplicate, shared, or joint Accounts may be closed, and Bonuses may be voided.
• Password security: You are responsible for keeping your login details confidential. Any activity conducted through your Account using your credentials will be deemed to have been carried out by you. You must:
  • choose a strong password;
  • not share your credentials with any third party; and
  • notify the Operator immediately at [email protected] if you suspect unauthorised access.
• Prohibited uses: You must not:
  • use the Website or Services for any unlawful purpose or fraudulent activity;
  • allow any minor or third party to access or use your Account;
  • act on behalf of any other person or as part of a betting syndicate; or
  • use the Services in connection with money laundering or other illegal financial activity.

Betting & Gameplay Rules

General Betting Rules

• Placing a Bet: A Bet is deemed placed when it has been accepted by the Operator's servers and appears in your Game history or Account balance. Bets cannot be placed if your Real Money Balance and/or Bonus Balance is insufficient.
• Minimum and maximum stakes: Each Game has its own minimum and maximum Bet limits as displayed within the Game interface. By placing a Bet, you accept the limits shown at the time the Bet is placed.
• Game rules: The rules, paytables and return-to-player (RTP) details for each Game are provided within the Game interface or via help/information sections. In the event of discrepancy, the rules published by the relevant game supplier and recorded on the Operator's systems shall prevail.

Bet Validity, Cancellation and Errors

• Finality of Bets: Once a Bet has been placed and accepted, it is final and cannot be cancelled or modified by you.
• Obvious errors / malfunctions: If due to a technical error, bug, malfunction, human error, or misconfiguration a Bet is accepted or a result displayed that is clearly incorrect or inconsistent with the Game rules or usual odds:
  • the Operator may declare the Bet void and reverse related transactions; or
  • the Bet may be settled at the correct price or according to the correct Game configuration.
  In such cases, the Operator's decision, based on underlying server logs, will be final.
• Disconnections: If you are disconnected during a Game round:
  • the outcome of the Bet will remain as recorded on the game server; and
  • upon reconnection, you can usually resume or review the Game round in the history section.
  The Operator is not responsible for your internet connectivity or device performance.

  Fair Play and Conduct

  • Prohibited behaviour: You must not:
    • use any software, bot, script, or automated tool to gain an advantage;
    • exploit Game or Website bugs, loopholes, or errors ("advantage play");
    • collude with other players or engage in any form of syndicate betting; or
    • engage in chargeback abuse or payment fraud.
  • Live casino and chat: Where chat or live dealer interaction is available, you must:
    • refrain from insults, abusive or discriminatory language;
    • avoid sharing personal or contact information of yourself or others;
    • not advertise other services or websites; and
    • follow all dealer or moderator instructions.
    The Operator may monitor chats and may mute, restrict, or ban users for violations.
    • Consequences of misconduct: If the Operator reasonably suspects any fraudulent, abusive, or collusive behaviour, it may:
      • suspend or close your Account;
      • void or cancel Bets and confiscate associated winnings; and
      • report relevant activities to applicable authorities, payment providers and other operators.

    Bonus Terms

    Bonus Activation and Eligibility

    • Offer-specific conditions: Each Bonus or promotion available on Ufo9 Casino via ufo9-aussie.com is subject to:
      • specific eligibility conditions (e.g., new players only, deposit limits, region restrictions);
      • activation steps (e.g., entering a bonus code, opting in on the cashier page); and
      • time-limited availability and expiry dates, not earlier than 1 January 2026 unless stated otherwise for a particular campaign.
      You must review the promotion-specific terms displayed on the Website before participating.
    • One account per person: Bonus offers are limited to one per person, household, IP address, payment method, device or shared environment, unless expressly stated otherwise.

    Wagering Requirements and Timeframes

    • Standard wagering: Unless stated otherwise, Bonuses and any winnings derived from them are subject to wagering requirements, typically expressed as a multiple of the Bonus amount, deposit amount, or both (e.g., 35x bonus, 40x bonus + deposit). The exact multiple and calculation base will be specified in the relevant promotion.
    • Contribution of games: Different Game categories may contribute differently toward wagering requirements. For example (illustrative only):
      • slots: 100% contribution;
      • table games and live casino: 10 - 20% or excluded;
      • certain low-risk bets (e.g., even-chance roulette bets) may contribute 0%.
      The applicable contribution table will be provided in the bonus or Website rules and may vary per promotion.
      • Time limits: Bonus funds and associated wagering requirements must usually be completed within a specified period (e.g., 7 - 30 days) from the time of credit. Unused Bonuses and associated winnings may be forfeited after the stated expiry date.

      Prohibited Play and Abuse of Bonuses

      • Irregular play: The Operator considers, without limitation, the following as irregular or abusive play that may lead to Bonus confiscation and Account action:
        • placing single Bets exceeding the maximum allowed Bet while a Bonus is active;
        • using Bonus funds to progress through Game stages, then returning with Real Money to exploit advanced stages;
        • placing minimal-risk or offsetting Bets (e.g., betting both red and black in roulette);
        • colluding with other players to meet wagering requirements; or
        • creating multiple Accounts to claim the same offer more than once.
      • Combining promotions: Unless expressly allowed, you may only have one active Bonus at a time. Attempting to stack, overlap, or "double dip" Bonuses may result in cancellation of all active Bonuses and forfeiture of related winnings.
      • Operator's rights: In case of suspected Bonus abuse, the Operator may:
        • remove Bonuses and associated winnings from your Account;
        • void relevant Bets; and
        • close or restrict your Account in its discretion.

      Payments & Withdrawals

      Deposits

      • Payment methods: The Website may support a range of deposit methods, including, where available to Australian players:
        • credit and debit cards (via offshore processors, including Cyprus-based providers where applicable);
        • e-wallets and online payment services;
        • bank transfer and PayID-type systems facilitated offshore; and
        • cryptocurrencies and other digital assets where offered.
        The available methods will be listed in the cashier section and may change from time to time.
        • Ownership of payment instruments: You must only use payment methods that are registered in your own name. The Operator may request proof of ownership before processing deposits or withdrawals.
        • Deposit limits and fees: Minimum and maximum deposit amounts, along with any applicable processing fees or currency conversion charges, will be displayed in the cashier. Your bank or payment provider may impose additional fees or exchange rate charges for cross-border payments to Curaçao or other jurisdictions.

        Withdrawals

        • General conditions: You may request withdrawals of your Real Money Balance, subject to:
          • completion of all relevant KYC/AML checks;
          • completion or forfeiture of any active Bonus wagering requirements; and
          • compliance with these Terms and any applicable laws or regulations.
        • Method of withdrawal: Where possible, withdrawals will be processed via the same method used for deposit. If this is not feasible (e.g., technical or regulatory reasons), the Operator may offer an alternative method at its discretion.
        • Limits and processing times:
          • Minimum and maximum withdrawal limits per transaction, day, week or month will be specified in the cashier or applicable policy.
          • The Operator aims to review and process withdrawal requests within a reasonable timeframe, commonly within 1 - 5 Business Days after approval, although actual receipt depends on third-party payment providers and banking networks.
        • Pending time and reversals: Withdrawals may remain in a "pending" state for a certain period during which the Operator may conduct security checks or you may be able to reverse the request and continue playing, if such functionality is enabled and permitted in your jurisdiction.

        Chargebacks, Refunds and Bonus Reversals

        • Chargebacks: If you initiate a Chargeback, dispute, or reversal of any payment:
          • the Operator may immediately suspend or close your Account;
          • any winnings or Bonuses derived from the disputed payment may be voided; and
          • the Operator may seek to recover unpaid amounts and associated costs.
        • Refunds: Deposits are generally non-refundable once used to place a Bet. In exceptional circumstances and at the Operator's discretion, refunds of unused deposits may be considered, subject to AML/CTF checks and deduction of applicable fees.
        • Bonus-related funds: If a Bonus is cancelled (e.g., upon self-request, expiry, or due to Bonus abuse), any remaining Bonus Balance may be forfeited, and only your Real Money Balance remains available for withdrawal, unless otherwise stated.

        Limitation of Liability

        Operator's Obligations

        • Fairness and integrity: The Operator will provide the Services with reasonable skill and care, using licensed gaming software and aiming to ensure that Game outcomes are random and fair in accordance with the standards required by its Curaçao licence (8048/JAZ2019-0XX or equivalent active sublicense held via Antillephone N.V.).
        • Accuracy of results: In the event of discrepancy between the outcome displayed on your device and that recorded on the game server, the result stored on the server shall prevail. The Operator will rectify any manifest errors identified through server logs.

        Exclusions of Liability

        • Technical issues: To the maximum extent permitted by applicable law, the Operator is not liable for:
          • any loss arising from failures of your hardware, software, internet connection, VPN or device;
          • delays, interruptions, or errors caused by telecommunications or network providers; or
          • bugs, glitches or malfunctions in third-party software or payment systems, provided the Operator acts with reasonable care to resolve them.
        • Indirect and consequential loss: The Operator will not be liable for any indirect, incidental, special, punitive or consequential damages, including loss of profits, loss of data, business interruption or reputational harm, even if advised of the possibility of such damages.
        • Australian regulatory status: The Services are offered from offshore under a Curaçao licence. The Operator is not licensed by Australian regulators, and you acknowledge that you may not have access to Australian dispute mechanisms or statutory protections available for domestically licensed services.

        Liability Cap

        • Maximum compensation: Subject to any non-excludable rights under applicable law, the total aggregate liability of the Operator to you for any claim arising out of or in connection with the Services shall not exceed:
          • the amount of the relevant Bet in respect of which the liability arose; or
          • if the claim is not linked to a particular Bet, the lesser of your net deposits to the Account during the 90 days preceding the event giving rise to the claim and AUD 5,000.

        Intellectual Property Rights

        • Ownership: All content on ufo9-aussie.com relating to Ufo9 Casino, including text, graphics, logos, trademarks, trade names (including "Ufo9 Casino"), software, audio-visual material, and Game content (collectively, "IP"), is owned by the Operator, its licensors, or content providers, and is protected by copyright, trademark and other intellectual property laws.
        • Limited licence: You are granted a limited, non-exclusive, non-transferable licence to access and use the Website and IP solely for personal, non-commercial entertainment purposes in accordance with these Terms.
        • Restrictions: You must not, without prior written consent from the Operator or the relevant rights holder:
          • copy, reproduce, distribute, republish, download, display, transmit, or create derivative works from any IP;
          • reverse engineer, decompile, disassemble, modify, or attempt to access the source code of any software used in connection with the Services; or
          • use any trademark, logo, or brand element (including "Ufo9 Casino" and references to Ufo9 Casino) in any way likely to cause confusion or suggest unauthorised affiliation.

        Privacy & Data Protection

        • Privacy Policy: Your personal data is collected, used, stored and shared in accordance with the Website's Privacy Policy, which forms an integral part of these Terms. By using the Services, you acknowledge and agree to the Privacy Policy as amended from time to time.
        • Data processing: The Operator may process your data for purposes including:
          • account creation and administration;
          • KYC/AML checks and compliance with Curaçao and other applicable regulations;
          • payment processing (including via third-party processors located in Curaçao, Cyprus or other jurisdictions); and
          • marketing, analytics and responsible gambling measures, where permitted by law and your consents.
        • Security: The Operator uses reasonable technical and organisational measures to protect your data but cannot guarantee absolute security of transmissions over the internet.

        Changes to Terms

        • Right to amend: The Operator may modify, update or replace these Terms from time to time to reflect changes in law, regulatory requirements, business practices, or the Services offered, including adjustments relevant to Australian-facing operations up to and throughout 2026.
        • Notification of changes: Material changes will, where practicable, be notified to you by:
          • email sent to the address registered to your Account; and/or
          • a prominent notice or banner on the Website at login or in the terms section.
        • Acceptance of updated Terms: Continued use of the Website after changes take effect constitutes your acceptance of the updated Terms. If you do not agree with any modification, you must stop using the Services and may request closure of your Account and withdrawal of your eligible Real Money Balance, subject to these Terms.

        Termination & Suspension

        By the User

        • Account closure: You may request to close your Account at any time by contacting customer support at [email protected]. The Operator may require identity verification before actioning the request.
        • Funds on closure: Upon closure and subject to completion of KYC and any ongoing investigations, your remaining Real Money Balance will be paid out to you using a reasonably available method, unless prohibited by law or these Terms.

        By the Operator

        • Grounds for suspension or termination: The Operator may suspend or close your Account, cancel Bets, and withhold or confiscate funds where it reasonably believes that:
          • you have breached these Terms or any game- or bonus-specific rules;
          • you are underage or have provided false or misleading information;
          • you have engaged in fraud, money laundering, collusion, Bonus abuse or other unlawful activity;
          • you reside in or access the Services from a Restricted Jurisdiction; or
          • this is necessary to comply with legal or regulatory obligations applicable to the Operator or its payment processors.
        • Procedure and notice: Where lawful and practicable, the Operator will notify you of suspension or termination via the email address associated with your Account and, where relevant, provide a brief explanation of the reasons. In urgent or legally sensitive cases, notice may be delayed or limited.
        • Effect of termination: Upon termination:
          • your right to use the Services ceases immediately;
          • Bonuses and associated winnings may be cancelled, particularly if related to the grounds for termination; and
          • subject to any legal right of set-off or forfeiture, any remaining Real Money Balance may be paid to you after completion of necessary checks.

        Governing Law & Jurisdiction

        • Governing law: These Terms and any dispute arising out of or in connection with your use of Ufo9 Casino via ufo9-aussie.com are governed by the laws of Curaçao, excluding its conflict of laws rules, to the extent permitted by any mandatory provisions of law applicable to you.
        • Primary jurisdiction: You agree that the courts of Curaçao shall have non-exclusive jurisdiction over any dispute, claim or controversy arising under or relating to these Terms or the Services.
        • Alternative dispute resolution: Where required by the Operator's licence conditions or internal policy, you may first be asked to submit any complaint to the Operator's support team and, if not resolved, escalate it internally. Information on any relevant alternative dispute resolution (ADR) or complaints body associated with Antillephone N.V. or Curaçao eGaming, if available, will be provided upon request.
        • Australian users: By using an offshore service, you acknowledge that:
          • Australian courts and regulators may have limited oversight of the Operator; and
          • some consumer protections applicable to Australian-licensed gambling services may not apply.

        Contact Information

        If you have any questions regarding these Terms, your Account, or the Services associated with Ufo9 Casino via ufo9-aussie.com, you may contact the Operator using the following details:

        • Customer Support Email (primary): [email protected]
        • General Enquiries: [email protected]
        • Sales Enquiries: [email protected]
        • Press / Media: [email protected]
        • Human Resources: [email protected]

        Mailing, headquarters and legal addresses, as well as any telephone or contact form details, will be provided on request or published on the Website once specified by the Operator's Curaçao-registered entity or relevant Cyprus-based processing affiliate.